Legal information

Privacy Policy

This Privacy Policy explains how Nature Heal Vibe collects, uses, stores and protects your personal information when you visit our website, contact us or use our wellness services.

Effective date: 1 August 2026 · Last updated: 1 August 2026

On this page

1. Who we are

Nature Heal Vibe (“we”, “us”, “our”) provides holistic health coaching, nutrition and herbal guidance, yoga, breathwork and mindfulness services. We are responsible for the personal information described in this policy. You can reach us at info@naturehealvibe.com or through our Contact page.

2. Information we collect

We collect only the information we need to respond to you and provide our services:

Contact details: your name, email address and phone number when you submit a form, email or call us
Enquiry details: the service you are interested in and anything you choose to tell us in your message
Wellbeing information: health history, lifestyle habits, goals, medications and other details you share during intake forms and sessions
Booking and payment records: appointment dates, services purchased and payment confirmations (we do not store full card details)
Technical data: IP address, browser type, device information and pages visited, collected through cookies and server logs

3. How we use your information

To reply to enquiries and arrange consultations
To deliver, personalise and review your sessions and plans
To keep accurate records of the guidance we have provided
To manage bookings, payments, cancellations and refunds
To keep our website secure and understand how it is used
To send occasional updates if you have opted in — you can unsubscribe at any time
To meet our legal, accounting and regulatory obligations

4. Health and wellbeing information

Information about your health is especially sensitive. We collect it only with your consent, use it solely to provide safe and relevant guidance, restrict access to the practitioners working with you, and never use it for marketing. You may decline to share any detail, although this may limit the advice we can safely give.

5. Legal basis for processing

We process personal information because you have given consent, because it is necessary to provide services you have requested, because we have a legitimate interest in running and improving our practice, or because the law requires us to keep certain records.

6. Sharing your information

We do not sell or rent your personal information. We share it only when necessary with:

Trusted service providers who host our website, send email or process payments, under strict confidentiality terms
Professional advisers such as accountants or lawyers, where required
Authorities, if we are legally obliged to do so or to protect someone’s safety
Your doctor or another health professional, only with your explicit permission

7. How long we keep information

Enquiries that do not lead to a booking are deleted within twelve months. Client records are kept for as long as needed to provide services and to meet legal and professional record-keeping requirements, after which they are securely deleted.

8. How we protect your information

We use secure, password-protected systems, encrypted website connections (HTTPS), limited staff access and regular software updates. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your information.

9. Your rights

You may ask to access the information we hold about you, correct inaccurate details, request deletion, withdraw consent, object to certain uses or receive a copy of your data. To make a request, email info@naturehealvibe.com. We will respond within thirty days.

10. Cookies

Our website uses a small number of cookies to function properly and to understand how it is used. Please read our Cookie Policy for details and choices.

11. Children

Our website is not directed at children under sixteen. Services for younger clients are arranged only with the consent and involvement of a parent or guardian.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with a revised “last updated” date.

Questions about this policy?

Email info@naturehealvibe.com or use our contact form and we will respond within one working day.