Legal information

Refund & Cancellation Policy

We understand that plans change. This policy explains how to cancel or reschedule sessions and when refunds are available for Nature Heal Vibe services and programmes.

Effective date: 1 August 2026 · Last updated: 1 August 2026

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1. Rescheduling a session

You may reschedule any individual session free of charge if you give us at least 24 hours’ notice. Please contact us by phone, email or message as early as possible so we can offer the time to someone else.

2. Late cancellations and missed sessions

Sessions cancelled with less than 24 hours’ notice may be charged in full or deducted from your package
Missed sessions without notice are charged in full
If you arrive late, the session will still end at the scheduled time

We understand that genuine emergencies and sudden illness happen. Please talk to us — we will always consider these situations fairly.

3. Refunds for single sessions

If you cancel a prepaid single session with at least 24 hours’ notice and do not wish to reschedule, you are entitled to a full refund.

4. Refunds for packages and programmes

Before the programme starts: full refund if you cancel at least 48 hours before your first session
After the programme starts: refund of unused sessions, minus the standard price of any sessions already attended at the single-session rate
Group programmes: full refund up to seven days before the start date; after that, your place may be transferred to a future programme

5. If we need to cancel

If we have to cancel or reschedule a session, we will notify you as soon as possible and offer a new time or a full refund for that session, whichever you prefer.

6. Satisfaction concerns

If you are unhappy with a session, please tell us within seven days. We will listen carefully and, where appropriate, offer a complimentary follow-up session, a change of practitioner or a partial refund.

7. How refunds are paid

Approved refunds are returned using the original payment method where possible, or by another method agreed with you, within ten working days of approval.

8. Non-refundable items

Digital resources, recordings and printed materials that have already been provided are non-refundable.

9. How to request a cancellation or refund

Email info@naturehealvibe.com with your name, booking details and reason for your request, or use our Contact page. We will confirm receipt within one working day.

Questions about this policy?

Email info@naturehealvibe.com or use our contact form and we will respond within one working day.